Money Back Guarantee

What We Guarantee

Our Money Back Guarantee is designed to protect you and ensure you receive high-quality work that meets your requirements. We guarantee:

On-Time Delivery: Work delivered by the agreed deadline
Quality Standards: Work that meets the specified academic level and requirements
Original Content: 100% plagiarism-free work with originality report
Adherence to Instructions: Work completed according to your order specifications
Free Revisions: Unlimited revisions within the revision period

When You Can Request a Refund

You are eligible to request a refund in the following situations:

1. Full Refund (100%)

You qualify for a complete refund if:

Missed Deadline: We fail to deliver work by the agreed deadline through no fault of yours
Non-Delivery: We are unable to complete your order
Wrong Order: The delivered work is for a different assignment than ordered
Severe Quality Issues: Work fails to meet basic quality standards after revision attempts

2. Partial Refund (Up to 70%)

You may qualify for a partial refund if:

Instructions Not Followed: Delivered work significantly deviates from your original instructions (after revision attempts)
Quality Below Standards: Work quality is below the agreed academic level but still usable
Incomplete Work: Some portions of the order are missing or inadequate
Late Delivery with Use: Work was delivered late but you still intend to use it

💡 Important: The refund amount for partial refunds is determined on a case-by-case basis by our Quality Assurance Team, considering factors like the percentage of work completed, adherence to instructions, and overall quality.

When Refunds Are NOT Available

To ensure fairness and in accordance with our Terms and Conditions, refunds are not provided in the following situations:

After Approval: Once you approve the completed work
After Use: If you've submitted or used the work in any way
Change of Mind: Simple dissatisfaction without specific quality issues
New Requirements: Requests based on requirements not included in the original order
Third-Party Feedback: Refunds based solely on grades or professor feedback (unless quality issues are proven)
Missed Communication: Issues caused by your failure to respond to our communications
After Revision Period: Requests made after the 14-day revision period (for orders up to 10 pages) or 30-day period (for orders over 10 pages)
Incomplete Information: Problems caused by incomplete or unclear order instructions you provided

Try Revisions First

Before requesting a refund, we strongly encourage you to request revisions. Most issues can be resolved through our free revision process:

Unlimited Free Revisions: Available within 14 days (orders up to 10 pages) or 30 days (orders over 10 pages)
Quick Turnaround: Most revision requests completed within 24-48 hours
No Extra Cost: Revisions are completely free within the revision period
Direct Communication: Work directly with your writer to address concerns

Revisions must stay within the scope of your original order instructions. If you provide new requirements or materials after work is completed, this may require a new order or additional payment.

How to Request a Refund

If you believe you qualify for a refund after attempting revisions, follow these steps:

Step 1: Document the Issues

Prepare clear evidence of quality issues or instruction violations:

Original order instructions and requirements
The delivered work highlighting specific problems
Screenshots or documentation of issues
Communication history with your writer (if applicable)
Any revision requests you've made

Step 2: Contact Support

Email our support team with your refund request:

Email: orders@domyhomework.co

Subject Line: "Refund Request - Order #[Your Order Number]"

Step 3: Include Required Information

Your refund request should include:

Your order number
Specific reasons for the refund request
Supporting documentation or evidence
What attempts you've made to resolve the issue (revisions requested, etc.)

Step 4: Review Process

Our Quality Assurance Team will:

Review your order details and delivered work
Verify the issues you've reported
Check communication history and revision attempts
Make a determination within 3-5 business days
Notify you of the decision via email

Step 5: Refund Processing

If your refund is approved, funds will be returned via your original payment method within 5-10 business days. The exact timing depends on your bank or credit card company's processing time.

Important Conditions

⚠️ Please Note:

No Use After Refund: If you receive a full refund, you agree not to use the delivered work in any way. All rights to the work are terminated.
14-Day Window: All refund requests must be made within 14 days of the original delivery date (30 days for orders over 10 pages).
One-Time Review: Each refund request is reviewed once. Our Quality Assurance Team's decision is final.
Communication Required: You must respond to our support team's communications within 48 hours during the review process.
Evidence Required: Vague complaints without specific examples or evidence cannot be processed.

Our Quality Assurance Process

To ensure fairness, all refund requests are reviewed by our independent Quality Assurance Team, who evaluate:

Order Instructions: Whether original requirements were clear and complete
Work Quality: If delivered work meets the specified academic level
Instruction Adherence: How well work follows your guidelines
Revision History: What revision attempts were made and their outcomes
Communication: Response times and cooperation from both parties
Originality: Plagiarism check results and proper citations

This objective review ensures that refund decisions are fair and based on actual quality issues rather than subjective preferences.

Tips to Avoid Refund Situations

Most issues can be prevented by following these best practices:

Be Specific: Provide detailed, clear instructions when placing your order
Upload Materials: Include all relevant files, rubrics, and examples
Stay Available: Check your email regularly and respond promptly to questions
Allow Adequate Time: Choose realistic deadlines to ensure quality work
Review Carefully: Check delivered work thoroughly during the revision period
Communicate Issues: Report problems immediately rather than waiting
Request Revisions: Use the free revision process before considering refunds

Questions About Our Guarantee?

If you have questions about our Money Back Guarantee or refund policy, please contact us. We're here to ensure your satisfaction and address any concerns. For general service information, see our Terms and Conditions.

DoMyHomework.co Support